Overall a disappointing experience. I had to chase up multiple times as communication was poor from both the paralegal and partner. They had no out of office emails so you wouldn't know when they were in unless you called into the office or emailed multiple times and/or would set appointments and not meet them. There were things not done that should have been standard e.g. posting letters but not posting recorded delivery so there was no way to know if one of the parties received them and typos in draft letters. The initial service was provided but it could have been a much more impactful experience.